Planet Fitness in Orange, Connecticut

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• Matt Burke

  Posted May, 06 2019

  I have been going to this club since January 2017 and loved it, the staff was friendly and the gym was in really good shape. About two weeks ago, I called and asked them to remove my debit card I had placed on file in exchange for my credit card. The employee I spoke to (unfortunately didn't write down his name) confirmed that that card had been removed from their system and had been replaced by the credit card. I woke up this morning and checked my debit card bank account and saw it was at -$55. The reason I switched methods of payment was because I was planning on discontinuing my account associated with the debit card; my balance there has been around $3 as I haven't used it in about a month and save my money elsewhere. PF charged me $22 on that account, even though they said it had been removed, and I also got hit with $30+ in overdraft fees. As a college student, I barely have enough energy to work my part-time work study job on campus in addition to my course load and varsity tennis. I called and asked why they had charged an card they told me they had removed from their system and they proceeded to inform me that if I wanted to avoid this, I had to say I wanted my checking account deleted from their system, not just the card. So, by saying "Please remove the current debit card I am paying my monthly fees with and replace it with a credit card that you can charge" apparently wasn't clear enough; I had to say both card and checking account. I am extremely dissatisfied and disturbed at how this entire scenario played out and will definitely be canceling my membership as well as looking further into this. Great staff, but this is just such a bad mistake.

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